01 / FRACTIONAL BUSINESS OPERATIONS & STRATEGIC SUPPORT

FOR: Founders, leaders, and (scaling) teams feeling the pain of operational chaos, but not ready for a full-time hire.

TYPES OF WORK:

• Fractional (Business) Ops:
  Serving as your strategic and execution partner to implement structure
  operational efficiency, and improve workflows.
  
• Process Design & SOPs:
  Mapping internal workflows and creating clear standard operating procedures to eliminate friction.
  
• Tool, Workspace & AI Setup:
  Configuring digital systems (CRM, Coda, Slack, Google Workspace) and integrating AI-assisted workflows.
  
• Customer Experience (CX) Auditing:
  Analyzing service delivery and providing audits to optimize your client journey.
  
• High-Trust Problem Solving:
  Handling high-confidentiality tasks, navigating compliance, and managing special projects directly for the management office.

REAL-WORLD PROOF:

• Delivered 14+ SOPs and core workflows in under 60 days across two companies (hiring, onboarding, RFP intake, finance, internal cadence).
  
• 8 years embedded in the CEO’s/ founders’ office (Tech companies) –
  cross-functional execution across multiple time zones
  and the most senior stakeholders.
  
• Diagnosed 11+ critical processes, data, and commercial gaps with fixes that closed cost leakages, and built the foundation for a partnerships function.
  
• Replaced manual admin with digital systems and AI-assisted workflows; cut payroll and time-tracking errors and unblocked stalled compliance cases.
  
• Top 5% CX auditor across retail, hospitality, telecom, insurance, and beauty – ~12 audits/year, 100% on-time since 2017.
  
• Owned high-discretion work through working with top-level management.

02 / COMPLEX LOGISTICS, EVENTS & TRAVEL MANAGEMENT

FOR: Companies, executives, and busy professionals who want seamless events and travel without managing the high-stakes logistics.

TYPES OF WORK:

• Corporate & Private Events:
  End-to-end organization of gatherings, team retreats,
  and high-level events from initial planning to execution.
  
• Travel Curation & Logistics:
  Managing multi-variable travel itineraries, relocation logistics, and demanding scheduling.
  
• Vendor & Resource Management:
  Sourcing premium services, negotiating contracts, and serving as the single point of contact.
  
• High-Touch Assistance:
  Resolving time-sensitive personal or business logistical requests with maximum discretion.

REAL-WORLD PROOF:

• Managed 10+ company events annually (15–100 pax) at 4.8/5 satisfaction, including a ~100-attendee internal event (~80% of the company).
  
• State-level event hosting – protocol/security liaison, agenda coordination, on-site execution.
  
• Co-delivered company presence at a 2,700+ attendee developer & tech conference: stakeholder management, booth logistics, merchandise co-creation.
  
• ~20% cost savings through repeated vendor renegotiations across services, catering, and travel/events.
  
• Coordinated 10+ external vendors across 6 concurrent initiatives as the single point of contact.
  
• Managed multi-variable travel and scheduling across 3 time zones for C-level executives.